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Patientens upplevelse av att bli vårdad på akutmottagning: Litteraturöversikt
Dalarna University, School of Education, Health and Social Studies, Caring Science/Nursing.
Dalarna University, School of Education, Health and Social Studies, Caring Science/Nursing.
2019 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Patient's experience of being cared for in an emergency department : A literature review (English)
Abstract [sv]

Bakgrund: Människor som söker vård på en akutmottagning har en sak gemensamt: att deras upplevelse av ohälsa är akut. Dessa människor upplever oftast smärta, rädsla eller ångest när de är på akutvårdsavdelningen. Väntetiden för dessa patienter kan variera från några minuter till flera timmar beroende på patientens åkomma och patientflödet vilket kan leda till att patienter lämnar akutmottagningen utan att få vård.

Syfte: Syftet var att beskriva patienternas upplevelse av att bli vårdade på en akutmottagning.

Metod: Studien har utförts i form av en allmän litteraturöversikt där arton artiklar låg till grund för resultatet. Artikelsökningarna genomfördes i databaserna Cinahl, Svemed+ och PubMed. Dessutom gjordes manuella sökningar.

Resultat: Patienterna upplevde brister i kommunikation, bemötande, informationen, patientdelaktigheten och långa väntetider innan de fick träffa hälso- och sjukvårdspersonal. Patienterna upplevde detta som frustrerande och de kände sig utsatta. I några artiklar blev patienterna bemötta med respekt och deras integritet blev bevarad. Det uppkom upplevelseskillnader i ålder och kön.

Slutsats: Det finns flera faktorer som kan påverka patientens upplevelse av att bli vårdade på en akutmottagning. Det som är det mest viktiga för sjuksköterskans framtida arbete är patientdelaktighet och personcentrerad vård.

Abstract [en]

Background: People who seek care at an emergency department have one thing in common: that their experience of ill health is acute. Some patients found it difficult to adapt to the new care environment. The waiting time for these patients may vary from a few minutes to several hours depending on the patient's condition and patient flow which can lead to patients leaving the emergency department without receiving care.

Aim: Purpose of this study was to describe the patient's experience of being cared for in an emergency department.

Method: The study has been carried out in the form of a general literature review where eighteen articles was selected for the result. The article searches were carried out in the databases Cinahl, Svemed + and PubMed. In addition, manual searches were made.

Results: The majority of patients in the articles experienced the deficiencies of communication, treatment, information, patient participation and long waiting times before they were allowed to meet healthcare professionals. The patients experienced this as frustrating and they felt vulnerable. In some articles, patients were respected and their integrity preserved. There were differences of experience in age and gender.

Conclusion: There are several factors that can affect the patient's experience of being cared for at an emergency department. What is the most important for the nurse's future work is patient participation and person-centered care

Place, publisher, year, edition, pages
2019.
Keywords [en]
Emergency room, literature review, patient experience, patient satisfaction
Keywords [sv]
Akutmottagning, litteraturöversikt, patienttillfredsställelse, patientupplevelse
National Category
Nursing
Identifiers
URN: urn:nbn:se:du-30237OAI: oai:DiVA.org:du-30237DiVA, id: diva2:1324870
Available from: 2019-06-14 Created: 2019-06-14

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CiteExportLink to record
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