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Knowledge retention in Vietnam-based ManagementConsulting SMEs
Högskolan Dalarna, Akademin Industri och samhälle, Företagsekonomi.
Högskolan Dalarna, Akademin Industri och samhälle, Företagsekonomi.
2017 (engelsk)Independent thesis Advanced level (degree of Master (Two Years)), 10 poäng / 15 hpOppgave
Abstract [en]

Aim:

The overall aim of the thesis is to describe and understand how Vietnam-based

management consulting SMEs retain organizational knowledge in cases of employees’ departure

and further develop strategies for knowledge retention.

Methodology:

Qualitative research via semi-structured interviews in 2 Vietnam-based

management consulting SMEs (1 medium-sized company and 1 small company) was conducted.

Findings:

Knowledge retention is still a rather new concept in the Vietnamese context,

interestingly, however; some knowledge retention initiatives have been unconsciously

implemented by Vietnam-based management consulting SMEs. Small-sized companies, which

suffer more from resource scarcity in terms of human, finance, time, tend to be less active in

knowledge retention than medium-size companies. More efforts have been put in retaining tacit

knowledge by management consulting SMEs in Vietnam. Among the factors influencing

knowledge retention, leadership is seen to be the key factor to decide the successful

implementation of knowledge retention of Vietnam-based management consulting SMEs.

Vietnamese culture is also found to have indirect impacts (either positive or negative) on

knowledge retention through other factors (leadership, organizational culture, personal attitudes),

however the effect of national culture on knowledge retention varies from firm to firm, largely

depends on SMEs’ leadership.

Practical implications:

Considering the important roles of leaders in the implementation of

knowledge retention, training on leadership skills is highly recommended. Furthermore, trainings

on interpersonal skills and personal attitudes towards knowledge retention also need attention.

On top of that, it is essential to build up an organizational culture that facilitates knowledge

retention and provides appropriate organizational supports (affordable IT systems that suit

SMEs’ needs, extrinsic together with intrinsic rewards). Last but not least, knowledge retention

activities are recommended to be integrated into daily operations to cope with the issues related

to time constraints faced by management consulting SMEs.

sted, utgiver, år, opplag, sider
2017.
Emneord [en]
Knowledge retention, knowledge sharing, SMEs, management consulting SMEs, Vietnam, leadership
HSV kategori
Identifikatorer
URN: urn:nbn:se:du-25267OAI: oai:DiVA.org:du-25267DiVA, id: diva2:1113114
Tilgjengelig fra: 2017-06-21 Laget: 2017-06-21

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