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Usability study of the joint website of the Swedish Company Registration Office and the Swedish National Tax Board
Högskolan Dalarna, Akademin Industri och samhälle, Arbetsvetenskap. Mittuniversitetet, Institutionen för informationsteknologi och medier.ORCID-id: 0000-0001-5315-5450
2007 (engelsk)Inngår i: Proceedings of WWCS 2007: the 8th International Conference on Work with Computing Systems, May 21st-24th 2007, Stockholm, Sweden, 2007Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

The Internet forms an important component of eGovernment strategy, the use of Information and Communication Technology (ICT) in public administrations combined with organisational change and new skills in order to improve public services. In this paper we describe the work in progress in a Swedish project called �Mitt företag� by NUTEK aimed to provision of One-Stop-Shop services to people who want to start their own business. We are going to present a usability evaluation study of the Website of Swedish Company Registration Office and the Swedish National Tax Board. The e-service has a low level of acceptance among user since many of the tasks take too much time and effort to complete. Comparing these results against our usability measures and the golden heuristic rules we find many discrepancies.

sted, utgiver, år, opplag, sider
2007.
Emneord [en]
Usability, Website, eGovernment
HSV kategori
Identifikatorer
URN: urn:nbn:se:du-15407Lokal ID: 4973OAI: oai:DiVA.org:du-15407DiVA, id: diva2:745334
Konferanse
International Conference. Work With Computing Systems, WWCS2007, 21-24 May 2007, Stockholm, Sweden
Tilgjengelig fra: 2008-09-30 Laget: 2014-09-10 Sist oppdatert: 2018-01-11bibliografisk kontrollert

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  • sv-SE
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