du.sePublikationer
Ändra sökning
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • chicago-author-date
  • chicago-note-bibliography
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
Towards e-government: a survey of problems in organisational processes
Mittuniversitetet, Institutionen för informationsteknologi och medier.
Mittuniversitetet, Institutionen för informationsteknologi och medier.ORCID-id: 0000-0001-5315-5450
2006 (Engelska)Ingår i: Business Process Management Journal, ISSN 1463-7154, E-ISSN 1758-4116, Vol. 12, nr 2, s. 149-161Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

Purpose ? The purpose of this paper is to look at process initiatives in the Swedish social insurance administration, focusing on the problems of crossing functional boundaries, co-ordinating processes over inter-organisational boundaries and the issue of whether to aim for radical or incremental change. Design/methodology/approach ? The survey involved data collection including a study of internal documents and 16 individual personal interviews. Findings ? The organisation experiences collaboration problems when cross-functional work and processes collide with the traditional and hierarchical command and control structures. These are not easily dismantled, meaning intensive work to change the culture and break functional mind-sets. Furthermore the administration struggles with and can benefit from co-ordination of processes over the inter-organisational boundaries. Changes in the customer front-line affect the rest of the organisation and its processes. The study has shown that both functional units and support processes deep inside the organisation, like the systems development process, are affected, and that deficiencies in the underlying structure and organisation are revealed. The process efforts so far are scattered, but it may be more important for organisations to deploy process change, as a continuous strategic initiative, rather than embarking on huge radical redesign programmes. Originality/value ? Little information regarding processes and the public sector exists, and problems likely to be encountered by other public organisations are pointed out. The survey also puts light on support processes ? not only business processes ? required for e-government.

Ort, förlag, år, upplaga, sidor
2006. Vol. 12, nr 2, s. 149-161
Nyckelord [en]
Electronic commerce, Insurance companies, Organizational processes, Social benefits, Sweden
Nationell ämneskategori
Datavetenskap (datalogi)
Identifikatorer
URN: urn:nbn:se:du-15397DOI: 10.1108/14637150610657503Lokalt ID: 3495OAI: oai:DiVA.org:du-15397DiVA, id: diva2:745349
Tillgänglig från: 2008-09-30 Skapad: 2014-09-10 Senast uppdaterad: 2018-01-11Bibliografiskt granskad

Open Access i DiVA

Fulltext saknas i DiVA

Övriga länkar

Förlagets fulltext

Personposter BETA

Sandberg, Karl W

Sök vidare i DiVA

Av författaren/redaktören
Sandberg, Karl W
I samma tidskrift
Business Process Management Journal
Datavetenskap (datalogi)

Sök vidare utanför DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetricpoäng

doi
urn-nbn
Totalt: 78 träffar
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • chicago-author-date
  • chicago-note-bibliography
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf