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Assessing Staff Turnover: A View from Hotel Workers in Reykjavík: Causes and Impacts
Dalarna University, School of Technology and Business Studies, Tourism Studies.
Dalarna University, School of Technology and Business Studies, Tourism Studies.
2018 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Staff turnover is an endemic issue in the hospitality industry, worldwide. Voluntary staff

turnover has been the focus of many studies in the past decades and many researchers have

constantly intended to connect a number of variables to it. This study deals with a human

perspective of staff turnover and the aim was to add to the understanding of staff turnover

within the hospitality industry. This was achieved by conducting in-depth interviews with

hotel workers in three and four-star hotels in Reykjavík, Iceland. The causes and impacts of

the turnover was examined with qualitative method. Investigation of the factors influencing

employees’ intention to leave their current organization and the impact staff turnover causes

to the remaining staff was carried out. The results revealed that professional advancement is a

critical predictor for the employees to leave, along with factors such as work content,

personal reasons, organizational factors and the nature of the tourism industry. Furthermore,

the impact staff turnover causes on the staff are factors such as social connections, increased

responsibilities and time and energy consumption.

Place, publisher, year, edition, pages
2018.
Keywords [en]
Departure, hospitality industry, human resource management, retention, Iceland
National Category
Other Social Sciences
Identifiers
URN: urn:nbn:se:du-28315OAI: oai:DiVA.org:du-28315DiVA, id: diva2:1238824
Available from: 2018-08-14 Created: 2018-08-14

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • chicago-author-date
  • chicago-note-bibliography
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf