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När chefen kränker eller mobbar: Att förstå och lösa relationer med faktaundersökningsmetoden
Dalarna University, School of Technology and Business Studies, Human Resource Management.
Dalarna University, School of Technology and Business Studies, Human Resource Management.
2017 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Studien syftar till att undersöka hur sociala relationer på arbetet påverkas när det är den ansvariga chefen som utför mobbning eller kränkande särbehandling. Studien syftar även till att undersöka hur faktaundersökningsmetoden hanterar dessa problem. Detta är en norsk utredningsmetod som Falu kommun använder sig av. Semistrukturerade intervjuer genomfördes inom Falu kommun med sex stycken intervjupersoner varav fem av dem är chefer och en av dem är metodens handledare. De intervjuade cheferna innehar erfarenhet av rollen samt är högre upp i hierarkin än första linjens chefer. Metodens handledare leder arbetet med Falu kommuns faktaundersökningsmetod.

I studiens resultat och analys identifierades fyra teman. Dessa teman är;

kränkande särbehandling och mobbning, destruktivt ledarskap, faktaundersökningsmetoden och HR-funktionens placering. Intervjupersonernas svar och den teoretiska referensramen analyserades och diskuterades, vilket utmynnade i sju slutsatser. I dessa slutsatser framgår bland annat hur mobbning, kränkande särbehandling och destruktivt ledarskap kan motverkas, vad detta ger för konsekvenser samt faktaundersökningsmetodens styrkor och svagheter. Ett fynd i undersökningen är att maktobalansen och känslan av hjälplöshet är den största skillnaden i att bli utsatt av en chef jämfört med en medarbetare.

Abstract [en]

The study aims at examining how social relations at work are affected when it is the responsible manager who perform bullying or abusive treatment. The study also aims at examining how the investigation method handles these problems. This is a Norwegian investigation method that Falu kommun uses. Semi-structured interviews were conducted within Falu kommun with six participants, five of whom are managers and one of them is the supervisor of the method. The managers are higher than the first line managers and possess managerial experience. The method's supervisor leads the work with the investigation method in Falu kommun.

In the analysis and result of the study four themes was identified. These themes are;

Offensive manipulation and bullying, destructive leadership, the investigation method and the location of the HR function. From each one of these topics, the essential opinions from the interviews were brought up and the discussion based on these themes led to seven conclusions. These included, among other things, the consequences of bullying, abusive discrimination and destructive leadership, how to counteract and work against it, and the strengths and weaknesses of the investigation method. We also found that the imbalance of power between manager and employee is a great part of the problem as the imbalance cause a sense of helplessness for the employee. This is also the main difference in being exposed by a manager compared to a co-worker, something that appears to be a key finding is the survey.

Place, publisher, year, edition, pages
2017.
Keyword [en]
victimization, bullying, destructive leadership, investigation method
Keyword [sv]
kränkande särbehandling, mobbning, destruktivt ledarskap, faktaundersökning
National Category
Work Sciences
Identifiers
URN: urn:nbn:se:du-25306OAI: oai:DiVA.org:du-25306DiVA: diva2:1113882
Available from: 2017-06-22 Created: 2017-06-22

Open Access in DiVA

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File name FULLTEXT01.pdfFile size 605 kBChecksum SHA-512
446dd4ddebd93a729299271f3ad01f3fc9a601860f2112d2086dbb0fe6cb9685a08f8b1dcf6f453c6a1f0853db0e64cf14108de9b0d43ab80b82742f4de34ea2
Type fulltextMimetype application/pdf

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CiteExportLink to record
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  • apa
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