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Man är ju ändå en människa: En kvalitativ intervjustudie av socialsekreterarnas egna emotioner i handläggningsarbetet
Dalarna University, School of Education, Health and Social Studies, Social Work.
Dalarna University, School of Education, Health and Social Studies, Social Work.
2020 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
: You are only a human being (English)
Abstract [sv]

Socialnämnden verkar för att barn och ungdomar växer upp under trygga förhållanden och har ansvaret för att utreda när barn far illa (Socialstyrelsen, 2019).Socialsekreterare arbetar klientnära i barnfamiljernas privata sfär, tar del av svåra livssituationer, bedömer behov och vidtar åtgärder för barnets- och familjens bästa. Socialsekreterare förväntas bemöta klienternas och hantera sina egna emotioner/känslor, arbetet anses därför vara känslomässigt krävande. Studiens syfte är att undersöka hur socialsekreterare inom barn- och ungdomsenhet hanterar sina emotioner i arbetet, vilka strategier de använder, samt om det skulle vara värdefullt att få undervisning om känslohantering. Studien har en kvalitativ ansats, datainsamlingen har skett genom sex semistrukturerade intervjuer med socialsekreterare. Resultatet visar att arbetet kräver emotionellt engagemang av socialsekreterare samt återhållsamhet med att visa sina egna känslor i arbetet. Vidare visar resultatet att socialsekreterarna använder sig av olika strategier för att hantera egna emotioner som uppkommer i arbetet.

Abstract [en]

The Social Welfare Board work to ensure that children grow up in safe circumstances and they are responsible for investigating and child safety (Socialstyrelsen, 2019).Social workers work closely in the private sphere of children and caregivers, take part of difficult life situations and take action for their wellbeing. Social workers are expected to respond and manage their clients and own emotions/feelings, the work is therefore considered emotionally demanding. The study aims to examine how social workers within the Childcare handle their emotions at work, what strategies they use and whether it would be valuable to be taught about emotional management. Data collection has been conducted through semi-structured interviews with six social workers. The results show that the work requires strong emotional commitment by social workers and they must show restraint regarding their own feelings at work. Furthermore, the results show that social workers use different strategies to manage their own emotions that arise at work.

Place, publisher, year, edition, pages
2020.
Keywords [en]
coping strategies, emotional stress, occupational stress, emotions, social work
Keywords [sv]
coping strategier, emotionell stress, emotioner, socialt arbete
National Category
Social Work
Identifiers
URN: urn:nbn:se:du-32042OAI: oai:DiVA.org:du-32042DiVA, id: diva2:1396247
Available from: 2020-02-25 Created: 2020-02-25

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • chicago-author-date
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  • Other style
More styles
Language
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  • nn-NO
  • nn-NB
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Output format
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