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A Lindblomian perspective on customer complaint management policies
Hultén, Peter
Hull University Business School, Hull, UK and ESC-Rennes School of Business, Rennes, France.
ORCID iD:
0000-0003-0685-5360
2012 (English)
In:
Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 65, no 6, p. 788-793
Article in journal (Refereed) Published
Place, publisher, year, edition, pages
Elsevier , 2012. Vol. 65, no 6, p. 788-793
Keywords [en]
Complaint management, Customer relationships, Muddling Policies
National Category
Business Administration
Identifiers
URN:
urn:nbn:se:du-34723
DOI:
10.1016/j.jbusres.2010.12.017
OAI: oai:DiVA.org:du-34723
DiVA, id:
diva2:1457262
Available from:
2011-09-08
Created:
2020-08-11
Last updated:
2020-08-11
Bibliographically approved
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Hultén, Peter
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Hultén, Peter
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de-DE
en-GB
en-US
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