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Communicating COVID-19 Policies on Tourism Company Websites: A content analysis of tourism company websites in Sweden
Dalarna University, School of Culture and Society.
Dalarna University, School of Culture and Society.
2022 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

COVID-19 has taken a major toll on the tourism industry. Traveler confidence has decreased as travel restrictions and fears regarding the virus have increased. As tourist destinations rely more on local tourism to survive the current crisis, communicating COVID-19 procedures is vital to mitigate tourist ́s safety concerns. Therefore, the objective of this study was to use content analysis to identify COVID-19 policy initiatives highlighted within tourism company websites and to compare regions to identify differences in website communication content. The study analyzed 100 various tourism company websites throughout Sweden. The findings and the supporting literature indicating that the websites should have information available about booking policy, operation limitations, social distance policy, and customer/staff responsibility to properly communicate their COVID-19 policies. Overall, the tourism company websites in this study were lacking in the communication of COVID-19 policies. To ameliorate communication of COVID-19 procedures, this study offers recommendations for tourism firms to incorporate.

Place, publisher, year, edition, pages
2022.
Keywords [en]
COVID-19, tourism companies, tourism websites, COVID-19 policy, COVID-19 communication, content analysis, SCCT, URT, Framing Theory
National Category
Business Administration
Identifiers
URN: urn:nbn:se:du-41772OAI: oai:DiVA.org:du-41772DiVA, id: diva2:1677879
Subject / course
Business Administration and Management
Available from: 2022-06-28 Created: 2022-06-28

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • chicago-author-date
  • chicago-note-bibliography
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf