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Title: Knowledge sharing and relational processes in global, virtual teams – A qualitative casestudy in a global organisation

Level: Thesis for master’s degree in international business administration & management

Authors: Sofia Martinsson Broström & Nathalie Skoglund

Supervisor: Carina Holmgren

Date: June 2, 2023

Aim: The aim of this study is to explore the opportunities and challenges in knowledge sharing in virtual global teams.

Method: In this case study, a qualitative method has been applied using semi-structured interviews. The study is based on an abductive approach and has been analysed thematically.

Results and conclusions: The results of the study show that feedback and inclusion are aspects that emerge as central, and that this is also where focus is needed. Recommendations based on this study are focused on relationship-building processes, where mainly inclusion and openness need to be lifted.

Contribution: The theoretical contribution this study conveys is of a strengthening nature. This means that the results of the study do not clearly differ from previous research and that this study makes a strengthening contribution in relation to others research in the field. The practical contribution this study makes can help other organisations that do not have the same experience of the global, virtual work environment; and to see the case study as a guide, where many good aspects are lifted from previous research, and which are connected to the current case.