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Patients’ perceptions of caring behaviors at referral hospitals in Ethiopia: A cross-sectional survey
Dalarna University, School of Health and Welfare, Sexual Reproductive Perinatal Health. Uppsala University.ORCID iD: 0000-0002-6910-7047
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2023 (English)In: International Journal of Nursing Sciences, E-ISSN 2352-0132, Vol. 10, no 3, p. 391-397Article in journal (Refereed) Published
Abstract [en]

Objective: The purpose of this study was to determine patients’ perceptions of nurse caring behaviors and to identify factors associated with these perceptions. Methods: A cross-sectional study was conducted at three referral hospitals in Ethiopia. A consecutive sample of male and female patients (n = 652, response rate 98.8%) was interviewed using the Amharic version of the Caring Behaviors Inventory-16 (CBI-16, including four subscales: Assurance, Knowledge and skill, Respectful, and Connectedness) and the Patient Satisfaction Instrument (PSI). Socio-demographic and clinical factors associated with perceptions of caring behaviors were identified using multiple linear regression analysis. Results: Patients’ perceptions of nurse caring behaviors were high (total Mean = 4.86, SD = 0.72). Behaviors related to the Assurance subscale were rated the highest. The multiple linear regression analysis result showed several socio-demographic and clinical factors statistically significantly associated with patients’ perceptions of caring behaviors (total mean scores). Patients who were 40–49 years (B = −0.19, P = 0.012) and single (B = −0.13, P = 0.03) scored lower on total CBI-16 scores. Whereas, patients who had a higher educational level (B = 0.35, P = 0.001), cared for at surgery units (B = 0.11, P = 0.027), and reported having spent more time with a nurse in the past 8-h shift (B = 0.16, P < 0.001) were more likely to have higher perceptions of the care they received. The CBI-16 was positively correlated with satisfaction with received care, as measured with the Patient Satisfaction Instrument (r = 0.62, P < 0.001). Conclusion: Hospitalized patients in Ethiopia have overall high perceptions of nurse caring behaviors, especially with regard to physical-based caring, while their expectations of emotional-focused care are lower. We identified patients who were in need of care, patients aged 40–49 years and single. The time spent with nurses plays a pivotal role in patients’ perceptions of nurse caring behaviors. © 2023 The Authors

Place, publisher, year, edition, pages
Chinese Nursing Association , 2023. Vol. 10, no 3, p. 391-397
Keywords [en]
Caring behaviors, Ethiopia, Health services, Patient satisfaction, Surveys and questionnaires, adult, article, care behavior, controlled study, cross-sectional study, demography, educational status, expectation, female, health survey, hospital patient, human, human tissue, major clinical study, male, multicenter study, nurse, patient referral, perception, questionnaire, respect, skill
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Nursing
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URN: urn:nbn:se:du-46638DOI: 10.1016/j.ijnss.2023.06.015ISI: 001059455400001PubMedID: 37545766Scopus ID: 2-s2.0-85165192538OAI: oai:DiVA.org:du-46638DiVA, id: diva2:1785770
Available from: 2023-08-04 Created: 2023-08-04 Last updated: 2024-06-24

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Erlandsson, Kerstin

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
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  • chicago-note-bibliography
  • Other style
More styles
Language
  • de-DE
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  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
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