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Relationships among ERP post-implementation success constructs: An analysis at the organizational level
Department of Business Studies, Uppsala University, Sweden.
2010 (English)In: Computers in human behavior, ISSN 0747-5632, Vol. 26, 1136-1148 p.Article in journal (Refereed) Published
Abstract [en]

Enterprise Resource Planning (ERP) systems implementation success factors have been widely researched; however, few have investigated ERP post-implementation success in organizational contexts. The paucity of research into ERP system success evaluations partly motivates this research. To that end, the objective of this study is twofold. First, it primarily investigates the relationships among six dimensions in a respecified ERP system success measurement model, which was developed from prior relevant frameworks. Second, this research adds to the body of knowledge related to the information system (IS) success evaluation domain, especially with its focus on ERP packages. The expanded ERP system success model was tested using data collected in a crosssectional field survey of 109 firms in two European countries. Structural Equation Modeling (SEM) was used to test six relevant hypotheses. The SEM results showed that five out of the six hypotheses have significant, positive associations. Namely, the dimensions of System Quality, Service Quality, Individual Impact, Workgroup Impact, and Organizational Impact have strong relevance in ERP success conceptualization, whereas Information Quality does not, at least, in the context of our data. The study's implications for practice and research are discussed.

Place, publisher, year, edition, pages
Elsevier , 2010. Vol. 26, 1136-1148 p.
Keyword [en]
Enterprise resource planning (ERP), Information System (IS) success, Measurement model, ERP post-implementation success, ERP system success constructs, Structural equation modeling
National Category
Business Administration
Identifiers
URN: urn:nbn:se:du-4588DOI: 10.1016/j.chb.2010.03.020ISI: 000279138000038OAI: oai:dalea.du.se:4588DiVA: diva2:520168
Available from: 2010-03-17 Created: 2010-03-17 Last updated: 2014-10-03Bibliographically approved

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Citation style
  • apa
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  • Other style
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  • nn-NB
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