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Developing and Managing SLAs for Business Applications in Information Systems
Durham University.
Dalarna University, School of Technology and Business Studies, Information Systems. (Information Systems)ORCID iD: 0000-0003-3681-8173
2012 (English)In: Communications in Computer and Information Science: Emerging Trends and Applications in Information Communication Technologies, Springer Berlin/Heidelberg, 2012, 489-500 p.Chapter in book (Refereed)
Abstract [en]

Use of Service Level Agreements (SLAs) is crucial for a business organization to provide the value added goods and services to customers to achieve the business goals successfully. Efficient structural representation and management of SLAs can solve the problems of quality of service evaluation during service development and deployment. Existing specifications and structures for SLAs do not fully formalize and support for different automatic and dynamic behavioural aspects needed within the Business Organizations for SLAs. We address the issues on how to formalize and document the structures of SLAs for better utilization and improved results in various business domains. Our main focus is on the contents and processes of SLAs during service discovery, service delivery and scheduling of the services effectively and efficiently.

Place, publisher, year, edition, pages
Springer Berlin/Heidelberg, 2012. 489-500 p.
National Category
Information Systems
Research subject
Complex Systems – Microdata Analysis, General Microdata Analysis - methods
Identifiers
URN: urn:nbn:se:du-10899DOI: 10.1007/978-3-642-28962-0_46OAI: oai:DiVA.org:du-10899DiVA: diva2:559025
Available from: 2012-10-05 Created: 2012-10-05 Last updated: 2016-08-29Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • chicago-author-date
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Language
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Output format
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