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One-stop jobseeker service: A cross-agency collaboration model
Mittuniversitetet, Institutionen för informationsteknologi och medier.ORCID iD: 0000-0001-5315-5450
Mittuniversitetet, Institutionen för samhällsvetenskap.
2009 (English)In: , 2009Conference paper, Published paper (Refereed)
Abstract [en]

The silo-based approach to government service to citizens is not up to date. Service delivery to the citizens must be more reliable and available. Collaboration between agencies and organizations and needed to be handled in an efficient manner. In the autumn of 2008 we carried out idée workshop with politicians, officials from the municipality, county board, the social insurance office, the county labour board, companies and university, total 30 people was involved. The objective of the workshop was to generate good ideas to improve services to job seekers. These ideas have been used to development a cross-agency collaboration model to provide citizen-centric one-stop services for disadvantaged job seekers in the municipality in present paper.

Place, publisher, year, edition, pages
2009.
National Category
Computer and Information Science
Identifiers
URN: urn:nbn:se:du-15389OAI: oai:DiVA.org:du-15389DiVA: diva2:745360
Conference
The 17th World Congress on Ergonomics, IEA, August 9-14, 2009, Beijing, China
Available from: 2009-10-20 Created: 2014-09-10 Last updated: 2015-11-26Bibliographically approved

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • chicago-author-date
  • chicago-note-bibliography
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf