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Second order interactive end user development appropriation in the public sector: Application development using spreadsheet programs
Dalarna University, School of Technology and Business Studies, Information Systems. (Komplexa system - Mikrodataanalys)ORCID iD: 0000-0003-2110-0943
2017 (English)In: Journal of Organizational and End User Computing, ISSN 1546-2234, E-ISSN 1546-5012, Vol. 29, no 1Article in journal (Refereed) Accepted
Abstract [en]

This paper seeks to respond to the research question: How does appropriation take place in the public sector in the development of end user applications by civil servants? Appropriation is defined as taking advantage of opportunities related to the development and use of applications, when the developer has in-depth knowledge of the problem domain and is also the primary user of the application. Our results showed that public servants who have deep problem domain knowledge can take advantage of end user tools (e.g. spreadsheet programs) in the problem- solving process to solve vaguely defined problems. Appropriation is manifested in the continuous development of various ICT applications. In this paper, we differentiate between first- and second-order appropriation. First-order appropriation takes place when the potential of the development tool is appropriated by the end user. Second-order appropriation takes place when an application is continuously developed and refined in parallel with the end user’s learning process and the development of organizational requirements.

Place, publisher, year, edition, pages
2017. Vol. 29, no 1
Keyword [en]
End User Development, End User Computing, Appropriation, eGovernment, Public Sector
National Category
Information Systems, Social aspects
Research subject
Complex Systems – Microdata Analysis, General Microdata Analysis - others
URN: urn:nbn:se:du-20395OAI: oai:DiVA.org:du-20395DiVA: diva2:882347
Available from: 2015-12-14 Created: 2015-12-14 Last updated: 2015-12-14Bibliographically approved

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