Dalarna University's logo and link to the university's website

du.sePublications
Change search
Refine search result
1 - 3 of 3
CiteExportLink to result list
Permanent link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • chicago-author-date
  • chicago-note-bibliography
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Rows per page
  • 5
  • 10
  • 20
  • 50
  • 100
  • 250
Sort
  • Standard (Relevance)
  • Author A-Ö
  • Author Ö-A
  • Title A-Ö
  • Title Ö-A
  • Publication type A-Ö
  • Publication type Ö-A
  • Issued (Oldest first)
  • Issued (Newest first)
  • Created (Oldest first)
  • Created (Newest first)
  • Last updated (Oldest first)
  • Last updated (Newest first)
  • Disputation date (earliest first)
  • Disputation date (latest first)
  • Standard (Relevance)
  • Author A-Ö
  • Author Ö-A
  • Title A-Ö
  • Title Ö-A
  • Publication type A-Ö
  • Publication type Ö-A
  • Issued (Oldest first)
  • Issued (Newest first)
  • Created (Oldest first)
  • Created (Newest first)
  • Last updated (Oldest first)
  • Last updated (Newest first)
  • Disputation date (earliest first)
  • Disputation date (latest first)
Select
The maximal number of hits you can export is 250. When you want to export more records please use the Create feeds function.
  • 1.
    Sundberg, Håkan P
    et al.
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Sandberg, Karl W
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Managing Stovepiped Organisations - A Comparison of Public and Private Organisations2006In: International Journal of Public Information Systems, ISSN 1653-4360, Vol. 2, no 1, p. 39-54Article in journal (Refereed)
    Abstract [en]

    Stovepiped systems and difficulties associated with managing cross-functional boundaries are problems that are hindering the successful implementation of customercentred systems and processes within public organisations. The present study covers public organisations, and discusses and analyses the results in relation to those from a previous study in the banking sector. While problems with stovepiped systems and departments have, in general, been solved in the banking sector, the results from the interviewed public organisations confirm that the stovepipe problem is still evident and that cross-functional collaboration, processes, customer focus and integration of services and channels all require additional improvement or development. The present study concludes that the goals with the highest priority for leaders in public organisations are not those associated with customer relations and that the political level rates higher than the customers’ demands. The public organisations are following a similar path to that of the private sector, but there are differences in both the time-frame and ability to implement changes due to weaker incentives for customer related work, and additionally, a larger organisational inertia of both culture and collaboration to overcome. Similarities are found in IT organisations and projects, and in the views regarding business organisations and the necessity for an enterprise architecture.

  • 2.
    Sundgren, Bo
    Dalarna University, School of Technology and Business Studies, Information Systems.
    Business models and authors' rights in the information economy2010In: International Journal of Public Information Systems, ISSN 1653-4360, Vol. 2010, no 2, p. 171-194Article in journal (Refereed)
    Abstract [en]

    This paper will discuss some special features of the information economy. The information economy is based on information products and services, whereas the traditional economy is based on farming, industrial production of material goods, and labour-intensive services. The information economy is sometimes claimed to be a completely new economy, governed by other economic laws than the traditional economy. This is not true. However, there are some cost parameters that have changed drastically in the information economy. For example, the Internet has lowered the marginal cost for reproduction and distribution of information products to almost zero. This makes it difficult for producers of information products to combine an attractive price for the products, while recovering high development costs. Some companies, e.g. Google, have successfully introduced new business models adapted to the new needs. Many other companies in the information economy, e.g. media companies and publishers, still need to innovate and improve their business models. There are also needs for changes and innovations in legislation, especially in the field of copyright and authors’ rights, where the damaging effects to society of the monopoly powers granted by the existing laws have become apparent. New legislation should focus more on the needs of authors and customers, and less on the wishes of business-people involved in the processes between the authors and the customers. Open access and open source are two interesting new concepts and business models for intellectual products (scientific papers and software, respectively), which seem to have great potentials for the future development of the information economy.

  • 3.
    Wahlberg, Olof
    et al.
    Mittuniversitetet, Institutionen för samhällsvetenskap.
    Strandberg, Christer
    Mittuniversitetet, Institutionen för samhällsvetenskap.
    Sundberg, Håkan
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Sandberg, Karl W
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Trends, Topics and Under-Researched Areas in CRM Research: A Literature Review2009In: International Journal of Public Information Systems, ISSN 1653-4360, Vol. 5, no 3, p. 191-208Article in journal (Refereed)
    Abstract [en]

    Purpose – The main purpose of this paper is to add to the image of CRM research by identifying trends and topics, using the perspective of CRM when it is divided into the four separate branches, namely those of Strategic CRM, Analytical CRM, Operational CRM and Collaborative CRM. In addition to this, the purpose is to identify under-researched areas in the body of CRM research in which there are research questions requiring to be addressed by means of further research.

    Design/methodology/approach – A review is made of articles in three major journals.

    Findings – The development of the number of CRM articles published in the journals signals a maturity within the CRM research field. Articles on Strategic and Analytical CRM dominate the research in this field. The focus has changed from Analytical to Strategic CRM, which is the most popular branch by the end of the period reviewed. There is a paucity of research with a resource based view in Strategic CRM. There is a large scale bias in CRM research.

    Research implications - Three implications for future research on CRM are noted: 1. There is need for more research within the area of Operational CRM and Collaborative CRM. 2. There is a need for research with a resource based view on CRM. 3. There is a need for more research on CRM in SMEs, using a frame of reference that accounts for SME features.

    Originality/value – The paper presents an image of the development of the CRM research field using an image of CRM that is well established, yet which has not been used in earlier literature reviews. It also points to the development of the CRM research field during the past two decades, including an increased focus on Strategic CRM. Furthermore, it points to voids in CRM research that call for further studies.

    Paper type – Literature review.

1 - 3 of 3
CiteExportLink to result list
Permanent link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • chicago-author-date
  • chicago-note-bibliography
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf