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  • 1.
    Borglund, Erik AM
    et al.
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Anderson, Karen
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Sirkemaa, Seppo
    Turku School of Economics, Pori.
    Wahlberg, Olof
    Mittuniversitetet, Institutionen för samhällsvetenskap.
    Sandberg, Karl W
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Business values of electronic records management in SMEs2009In: Proceedings of the 3rd European Conference on Information Management and Evaluation, Academic Conferences Limited , 2009, p. 51-58Conference paper (Other academic)
    Abstract [en]

    Electronic records management in Small and Medium Enterprises is a relatively new research area. It is difficult to find much on the SME and electronic record management in academic databases. In public organizations and in large enterprises the management of electronic records is now acknowledged as important for business support. Efficient records management is e.g. necessary for fulfilling requirements found in various legislation such as e.g. the Sarbanes-Oxley Act (SOX). The requirements for documentation in the ISO 9000, and the ISO 14000 series can be fulfilled if standards for records management are used.

    This paper aims to contribute further knowledge on the quality of records management in SMEs. The following research question has guided this research: How well do SMEs meet minimum ISO 15489 requirements for records management?

    The research has been carried out within a EU funded research program, where 4 SMEs from both Sweden and Finland have been studied using a qualitative research approach. The data have been collected from four SMEs through interviews. The analytical lens used in this research has been the international standard for Information and Documentation - Record Management: ISO 15489.

    The results show that electronic records are managed in a rather ad-hoc manner and that management is very dependent upon individuals, many of whom have little, if any, expertise or training in this area and no access to expert advice. One of the identified business values of well-managed electronic records is that the SME gains the opportunity to manage and benefit from their explicit knowledge and experience.

    This research shows that there are major obstacles to overcome before SMEs are able to fully adopt best practice in electronic records management. Many of these hindrances have their roots in a lack of appropriate strategies for records appraisal and that the SMEs have not followed the steps recommended in the ISO 15489 standard.

     

  • 2.
    Millet, Patric
    et al.
    Mittuniversitetet, Institutionen för samhällsvetenskap.
    Sandberg, Karl W
    Dalarna University, School of Technology and Business Studies, Occupational science. Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Impact of locus of control how owner-manager's perceive network usage and value in a small industrial park in rural Sweden2005In: Uddevalla symposium 2005 innovations and entrepreneurship in functional regions: papers presented at the 8 Uddevalla Symposium and the 8 McGill International Entrepreneurship Conference,15-17 September, Uddevalla, Sweden, Trollhättan: University West , 2005, p. 559-575Conference paper (Refereed)
  • 3.
    Millet, Patrick
    et al.
    Mittuniversitetet, Institutionen för samhällsvetenskap.
    Sandberg, Karl W
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Individual status at the start of rehabilitation: Implications for vocational rehabilitation programs2003In: Work: A journal of Prevention, Assesment and rehabilitation, ISSN 1051-9815, E-ISSN 1875-9270, Vol. 20, no 2Article in journal (Refereed)
  • 4.
    Millet, Patrick
    et al.
    Mittuniversitetet, Institutionen för samhällsvetenskap.
    Sandberg, Karl W
    Time for change: Can empowerment be a solution to meet the perils of modern day working life?2005In: Work: A journal of Prevention, Assesment and rehabilitation, ISSN 1051-9815, E-ISSN 1875-9270, Vol. 24, no 3, p. 291-295Article in journal (Refereed)
    Abstract [en]

    Working life continues to undergo rapid change. This change creates greater demand and sophistication and causes employees to experience more pressure, professionally and personally. Thus, absences from work due to sickness and injuries increase. In Sweden, this problem has become serious. This article argues that psychological empowerment and individual control are two key factors that minimize the many perils faced by the modern worker and those seeking to return to the work force through the vocational rehabilitation process. The findings show that a shift in ideology is needed. Specifically, there must be a shift from scientific management and Weberian bureaucracy towards organizational structures, routines, and cultures that support and increase individual worker psychological empowerment and control.

  • 5.
    Sandberg, Karl W
    Dalarna University, School of Technology and Business Studies, Occupational science. Mittuniversitetet, Institutionen för informationsteknologi och medier.
    An exploratory study of women micro enterprises owners' perceptions of economic policy in rural local district: gender-related differences2003In: Journal of Small Business and Enterprise Development, ISSN 1462-6004, E-ISSN 1758-7840, Vol. 10, no 4, p. 408-417Article in journal (Refereed)
    Abstract [en]

    This article assesses gender-related differences in rural enterprises and examines implications for development of economic policy and services in a rural district of Sweden. The article focuses on female owned micro enterprises. A quantitative and qualitative survey of 32 micro enterprise owners was carried out. Focus was on owner attitudes toward local governmental policies and programmes. There were not strong differences between genders for items using multiple-choice responses. Where qualitative, written responses were solicited there were some differences in perceptions and attitudes. The female respondents tended to write more and respond in ways that suggest that they tend to reflect more upon the future and new possibilites. Differences in style of operation were evident; others have reported this. Written responses from female participants described in greater detail and more clearly the ongoing need for governmental support of networking activities and other programmes that promote cooperation and resource pooling (regardless of gender).

  • 6.
    Sandberg, Karl W
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Arbetsmarknad för arbetshandikappade2010Conference paper (Refereed)
  • 7.
    Sandberg, Karl W
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Change propensity of change leaders – An intervention study2009In: , 2009Conference paper (Refereed)
    Abstract [en]

    The role of a change leader is to make everything work, to motivate the employees and to carry out the change process. Depending on how these factors are implemented, the change process will end in either success or failure. Present study was an attempt to investigate if change propensity of change leaders has an improvement after change management process. Total 10 change leader from different organisation were involved. The overall results show that the change propensity of change leaders has improved after the intervention, both in low and high maturity organisation.

  • 8.
    Sandberg, Karl W
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Human Factors in Public Information Systems2006In: Encyclopedia of Digital Government, Hershey, PA: Idea Group Publishing , 2006Chapter in book (Other academic)
  • 9.
    Sandberg, Karl W
    Dalarna University, School of Technology and Business Studies, Occupational science. Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Informatics as applied to rehabilitation2005Conference paper (Other academic)
  • 10.
    Sandberg, Karl W
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Information technology and network in small enterprises in rural area2003In: Local responses to global changes: economic and social development in Northern Europe's countryside, 010 Publishers, 2003Chapter in book (Other academic)
  • 11.
    Sandberg, Karl W
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Issues of emotion and usability of interactive artefacts in HCI2011In: Challenges for the future in an ICT context / [ed] Asproth, Viveca, Sundsvall: Mid Sweden University , 2011, p. 127-137Chapter in book (Other academic)
  • 12.
    Sandberg, Karl W
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Issues of emotion and usability of interactive artefacts in HCI2011In: Challenges for the future in an ICT context / [ed] Asproth, Viveca, Sundsvall: Dep. of Information Technology and Media, Mid Sweden University , 2011, p. 127-137Chapter in book (Other academic)
  • 13.
    Sandberg, Karl W
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    The local authority organization of citizen oriented service2009In: , 2009Conference paper (Refereed)
  • 14.
    Sandberg, Karl W
    et al.
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Andersson, Håkan
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Usability evaluation of an interactive service on mobile phone2011In: Ergonomics for all: Celebrating PPCOE's 20 Years of Excellence / [ed] Lin, Dyi-Yih Michael, Leiden: CRC Press, 2011, p. 67-72Conference paper (Refereed)
    Abstract [en]

    Social networking services have become increasingly widespread and, together with GPS equipped with mobile phones give citizens the opportunity to create new innovative types of social networks. The service is evolving, technology-centric to positioning using GPS and Google Maps Web service should also identify existing services interfaces are analysed, and be associated with basic functions of social networks to create a new innovative service. The purpose of this work is to illustrate the usercentred interaction design for mobile phones. Research design includes user requirement analysis, prototype development and usability evaluation. The results from usability evaluation in a simulated PC-based environment, support the user tasks in an efficient manner, one can work efficiently and feels that the system is sufficiently adapted to users' needs.

  • 15.
    Sandberg, Karl W
    et al.
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Gard, Gunvor
    Luleå tekniska universitet.
    Innovation och e-innovation inom vård och rehabilitering?2012In: E-hälsa: Innovationer, metoder, interventioner och perspektiv / [ed] Gard, Gunvor; Melander Wikman, Anita, Lund: Studentlitteratur , 2012, p. 255-266Chapter in book (Other academic)
    Abstract [sv]

    E-hälsa – innovationer, metoder, interventioner och perspektiv tar upp definitioner och modeller för e-hälsa, metoder och processer att utveckla e-hälsa samt beskrivningar av olika projekt inom området. Boken visar på hur informations- och kommunikationsteknik kan användas inom olika områden, t.ex. hälsopromotion inom arbetslivet, telerehabilitering och verksamhetsutveckling inom logopedi samt som delaktighetsverktyg för äldre och för människor med funktionshinder.

  • 16.
    Sandberg, Karl W
    et al.
    Dalarna University, School of Technology and Business Studies, Occupational science. Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Gardelli, Åsa
    Stubbs, Jonathan
    The use of Information and Communication Technology (ICT) in the rehabilitation of individuals with severe functional impairments in a municipal care service system2005In: Work: A journal of Prevention, Assesment and rehabilitation, ISSN 1051-9815, E-ISSN 1875-9270, Vol. 24, no 3, p. 229-238Article in journal (Refereed)
    Abstract [en]

    This article explores the development of a scheme to use Information and Communication Technology (ICT) in the training of individuals with severe functional impairments. Computers were used as an integral part of a rehabilitation programme for training, and the authors found that the resource was a useful addition to other treatment methods. This article describes the development and subsequent setting up of computers for training and how the study progressed. The study used a somewhat unique bottom up approach that first trained care-giving staff in computer skills. The caregivers in turn worked with and trained some of those they served. This learning strategy drew upon the concept of learning, empowerment and the motivation of all involved in a system and process. The study found that by using ICT all involved felt a greater sense of empowerment and improvement in the quality of life. That caregivers were involved at all stages was valuable in that they felt an ownership of the process and that they also benefited from being involved because they also learned new skills.

  • 17.
    Sandberg, Karl W
    et al.
    Dalarna University, School of Technology and Business Studies, Occupational science.
    Håkansson, Fredrik
    Barriers to adapt eCommerce by rural microenterprises in Sweden: a case study2014In: International Journal of Knowledge and Research in Management and E-Commerce, ISSN 2231-203X, E-ISSN 2231-0339, Vol. 4, no 1, p. 1-7Article in journal (Refereed)
    Abstract [en]

    Research has shown that small and medium-sized enterprises (SMEs) are rapidly adopting the e-commerce. However, there is nearly no research into how microenterprises are adopting eCommerce. Present paper focus on microenterprise adaption of eCommerce in terms of barriers in relation to already known research on SMEs. A case study, carried out by 12 microenterprises to find out barriers to adapt eCommerce had been done. The empirical results show that the microenterprises share most of the barriers to adapt the eCommerce with studies of SMEs, but also reveal additional factors affecting adaptation option of eCommerce; supplier agreement, communication and customer strategy. Conclusions are that microenterprises need additional support and communication and customer strategy to adapt eCommerce, depending of their requirement and needs of eCommerce.

  • 18.
    Sandberg, Karl W
    et al.
    Dalarna University, School of Technology and Business Studies, Occupational science.
    Håkansson, Fredrik
    Portals for microenterprises in rural area: two cases2015In: International Journal of Knowledge and Research in Management and E-Commerce, ISSN 2231-203X, E-ISSN 2231-0339, Vol. 5, no 1, p. 13-23Article in journal (Refereed)
    Abstract [en]

    Research has shown that microenterprises have ability to survive and grow with the support of portals that include eCcommerce. However, almost no research has demonstrated how it’s done and what support microenterprises want. Results of our study shows that the portals have to be improved to support the use of advanced ICT applications, make it usable to use, and give more time for core business for the participating microenterprises. We have seen that portals have to solve problem with the technical solution and the process of payment. The network building activities in the portals do not happen in such extent that we have expected based on previous research. If portals will get businesses to grow in microenterprises, we propose that in addition to providing access to advanced ICT applications need to climbs one step higher in the DTI ladder and create more of eCommerce to increase sales in a greater market. We also propose that portals which support cooperation between microenterprises in rural areas from different branches have the best chances to succeed in the future.

  • 19.
    Sandberg, Karl W
    et al.
    Dalarna University, School of Technology and Business Studies, Occupational science. Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Ivergård, Toni K. B.
    Vinberg, Stig
    E-service to citizens and companies in rural areas2004In: The International Journal of the Computer, the Internet and Management, ISSN 0858-7027, Vol. 12, no 2, p. 1-10Article in journal (Refereed)
    Abstract [en]

    The county of Västernorrland and Jämtland, like most of the remote and rural areas in the Northern Periphery, face common challenges consisting of limited economic resources, high sickness rates and major recruitment needs in the future. Developed eservice may be one of the solutions to these problems: a solution especially well-suited to sparsely populated areas. In this paper, we have summarized the exciting current challenges and opportunities in the domain of e-governmental services and indicated some areas of special interest for promoting the transition to an information society with enhanced e-services for the rural citizens. There are increased interest in e-service and the will to improve the services offered to citizens and the business community.

  • 20.
    Sandberg, Karl W
    et al.
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Kanter, Theo
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Pan, Yan
    MTO-kompetens, Sweden.
    Mobile technology as part of the research agenda on democracy2009In: , 2009Conference paper (Refereed)
  • 21.
    Sandberg, Karl W
    et al.
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Millet, Patrick
    Mittuniversitetet, Institutionen för samhällsvetenskap.
    Wahlberg, Olof
    Mittuniversitetet, Institutionen för samhällsvetenskap.
    Locus of control of owner managers and business networks in SMEs2009In: , 2009Conference paper (Refereed)
    Abstract [en]

    Research has shown locus of control to be an important construct for explaining leadership behaviour. A key component in this study is the exploration of the relationship between locus of control and how owner-managers of SME’s perceive and value their own firms’ use of networking. Our emphasis in this paper is on some of the psychological aspects of networking. Of particular interest is using the findings about leadership styles to gain a better general understanding of the processes and structural patterns of inter organisational networks. We have studied 60 SME’s in a small industrial park in rural Sweden, using the psychological construct locus of control as a main variable to investigate the perceived usage and value of networks. This result confirms hypothesis which states that the number of networks in which a firm participates is positively related to its owner-manager’s internal locus of control. Which means that owner-manager locus of control influences the use of business networks, with those having an internal locus of control appearing to be more active in networks and rating the benefits of networking higher than those with an external locus of control. This finding supports the general research direction of this study that owner-managers with an internal locus of control are more likely to view networking as a tool they can use to influence their business environment.

  • 22.
    Sandberg, Karl W
    et al.
    Dalarna University, School of Technology and Business Studies, Occupational science. Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Moritz, J.
    Usability study of the joint website of the Swedish Company Registration Office and the Swedish National Tax Board2007In: Proceedings of WWCS 2007: the 8th International Conference on Work with Computing Systems, May 21st-24th 2007, Stockholm, Sweden, 2007Conference paper (Refereed)
    Abstract [en]

    The Internet forms an important component of eGovernment strategy, the use of Information and Communication Technology (ICT) in public administrations combined with organisational change and new skills in order to improve public services. In this paper we describe the work in progress in a Swedish project called �Mitt företag� by NUTEK aimed to provision of One-Stop-Shop services to people who want to start their own business. We are going to present a usability evaluation study of the Website of Swedish Company Registration Office and the Swedish National Tax Board. The e-service has a low level of acceptance among user since many of the tasks take too much time and effort to complete. Comparing these results against our usability measures and the golden heuristic rules we find many discrepancies.

  • 23.
    Sandberg, Karl W
    et al.
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Palmius, Joel
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Pan, Yan
    An Evaluation of a Wizard Approach to Web Design2001In: Engineering psychology and cognitive ergonomics.: Vol. 6, Industrial ergonomics, HCI and applied cognitive psychology / [ed] Harris, Don, Aldershot: Ashgate , 2001, p. 103-110Conference paper (Refereed)
  • 24.
    Sandberg, Karl W
    et al.
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Pan, Y
    The Role of Human Factors in Design and Implementation of Electronic Public Information Systems2007In: Engineering Psychology and Cognitive Ergonomics: 7th International Conference, EPCE 2007, Held as Part of HCI International 2007, Beijing, China, July 22-27, 2007, Proceedings / [ed] Don Harris, Berlin: Springer Berlin/Heidelberg, 2007, p. 164-173Conference paper (Refereed)
    Abstract [en]

    Design of Electronic Public Information Systems (e-PIS) can benefit from the inclusion of guidelines that consider the needs of users. Inclusion of guidelines and prototyping practices that take into consideration the capabilities of human users make it possible to avoid errors that would otherwise significantly reduce efficiencies offered by Informationtechnology (IT). Design strategies that include consideration of the Human Factor (HF) within e-PIS are introduced and discussed. Argued is that without integration of design strategies that consider human capabilities the efficiencies brought about through the use of electronic technology are significantly reduced. Through the study of intended user behaviours during the development of systems loss of efficiency is avoided.

  • 25.
    Sandberg, Karl W
    et al.
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Sundberg, Håkan
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Citizen friendly rural mGovernment services2007In: Work With Computing System - WWCS 2007, Stockholm: abstracts WWCS 2007 : computing systems for human benefits from the 8th International Conference on Work With Computing Systems : May 21st-24th 2007, Stockholm Sweden, Stockholm: KTH Royal Institute of Technology , 2007, p. 209-Chapter in book (Other academic)
    Abstract [en]

    This paper will describe methods of assessing a process' mobility need from a better understanding of mobility and a way of implementing a citizen and public servant perspective when defining citizen friendly rural Mobile Government (mGovernment). The expected results presented a part of an eTen-project; CIDRE. Objective is to supply electronic public services and solutions to overcome the "digital divide" and to strengthen the European Community. Advances in mGovernment oriented services are taking place and ICT usage becomes an integral part of many people�s lives and the available services become more varied.

  • 26.
    Sandberg, Karl W
    et al.
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Sundberg, Håkan
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    E-Government: An Improvement in Service?2004Conference paper (Refereed)
    Abstract [en]

    Managers and other key staff involved in the development of Swedish e-government services were interviewed about their perceptions of changes caused by the shift from more traditional forms of government service delivery. Almost all were satisfied with the progress of the transition. It was felt that a shift to systems that are electronically based will result in economies and greater organizational efficiency. When questioned about potential problems, most felt they were manageable. However, they did not describe strategies indicating that problems were being addressed and managed. Focus was on getting functioning systems in place and then resolving with problems as identified. Evident was that issues such as being able to effectively evaluate progress/success, creating systems accessible by all potential users, information security, understanding costs and planning for rapid technology change were being minimized or ignored. Apparent is that until the issues are adequately addressed final cost is unknown, e-government systems will not by accessible by some citizens because they lack the skills and/or resources needed to take advantage of services offered, and the extent of change is unclear. Recommended is to better define real and potential problems and then to include solutions in e-government planning, design and implementation processes.

  • 27.
    Sandberg, Karl W
    et al.
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Sundberg, Håkan
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Mobile citizen-friendly services: Two case studies in rural areas2009In: Proceedings of the IADIS International Conference e-Society 2009, 2009, p. 8-12Conference paper (Refereed)
  • 28. Sandberg, Karl W
    et al.
    Vinberg, Stig
    Mittuniversitetet, Institutionen för hälsovetenskap.
    Competence Ergonomics and Learning in Enterprises1999In: Proceedings of the 10th Year Anniversary of MSc Ergonomics International Conference, 1999, p. 166-172Conference paper (Refereed)
  • 29. Sandberg, Karl W
    et al.
    Vinberg, Stig
    Mittuniversitetet, Institutionen för hälsovetenskap.
    Utvärdering av verksamheten på Bryggan i Piteå2003Report (Other academic)
  • 30.
    Sandberg, Karl W
    et al.
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Vinberg, Stig
    Mittuniversitetet, Institutionen för hälsovetenskap.
    Pan, Yen
    Luleå tekniska universitet.
    Integrating working learning during changes in information technology2001In: Engineering psychology and cognitive ergonomics. Vol. 6, Industrial ergonomics, HCI and applied cognitive psychology / [ed] Don Harris, Ashgate , 2001, p. 357-362Conference paper (Refereed)
  • 31.
    Sandberg, Karl W
    et al.
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Wahlberg, Olof
    Mittuniversitetet, Institutionen för samhällsvetenskap.
    One-stop jobseeker service: A cross-agency collaboration model2009In: , 2009Conference paper (Refereed)
    Abstract [en]

    The silo-based approach to government service to citizens is not up to date. Service delivery to the citizens must be more reliable and available. Collaboration between agencies and organizations and needed to be handled in an efficient manner. In the autumn of 2008 we carried out idée workshop with politicians, officials from the municipality, county board, the social insurance office, the county labour board, companies and university, total 30 people was involved. The objective of the workshop was to generate good ideas to improve services to job seekers. These ideas have been used to development a cross-agency collaboration model to provide citizen-centric one-stop services for disadvantaged job seekers in the municipality in present paper.

  • 32.
    Sandberg, Karl W
    et al.
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Wahlberg, Olof
    Mittuniversitetet, Institutionen för samhällsvetenskap.
    Owners/managers acceptance of ICT innovation in small business2009In: , 2009Conference paper (Refereed)
  • 33.
    Sandberg, Karl W
    et al.
    Dalarna University, School of Technology and Business Studies, Occupational science. Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Wahlberg, Olof
    Mittuniversitetet, Institutionen för samhällsvetenskap.
    The ICT acceptance of rural SMEs and its implications for CRM practices2007In: Proceedings of WWCS 2007, 2007Conference paper (Refereed)
    Abstract [en]

    The basic assumption of this paper is that the acceptance of the Information and Communication Technology (ICT) is a platform for a developed Customer Relationship Management (CRM) in rural Small and Medium-Sized Enterprises (SMEs). The purpose of this study is to develop a model about rural SME managers� acceptance of ICT applications for CRM. The results are presented as a number of propositions of different barriers and possible facilitators that are supposed to be issues to address in strategies to promote the �digitalisation� of rural SMEs.

  • 34.
    Sandberg, Karl W
    et al.
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Wahlberg, Olof
    Mittuniversitetet, Institutionen för samhällsvetenskap.
    Towards a Model of the Acceptance of Information and Communication Technology in Rural Small Businesses2006In: 14th Nordic Conference on Small Business Research, 2006Conference paper (Refereed)
  • 35.
    Sandberg, Karl W
    et al.
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Wahlberg, Olof
    Mittuniversitetet, Institutionen för samhällsvetenskap.
    Pan, Yan
    Acceptance of e-invoicing in SMEs2009In: Engineering Psychology and Cognitive Ergonomics: 8th International Conference, EPCE 2009, Held as Part of HCI International 2009, San Diego, CA, USA, July 19-24, 2009. Proceedings / [ed] Harris, D, Berlin: Springer Berlin/Heidelberg, 2009, Vol. 5639, p. 289-296Conference paper (Refereed)
    Abstract [en]

    Electronic invoicing (e-invoicing) refers to the sending and receiving of invoices by electronic means. Small and media sized enterprises (SMEs) have not accepted e-invoicing to the same extent as large companies and the public sector in Sweden. The purpose of present study was to gain a better understanding of the acceptance of e-invoicing in SMEs, particularly small business, by describing the factors that affect e-invoicing in SMEs in rural area. The study is a part of a going on project "The Digital Age in Rural and Remote Areas" DARRA. We proposed a research model that found significant in prior research and grouped them into four different factors; organisational readiness, external pressure, owner/manager characteristics, and perceived benefit in the perception of e-invoicing in SMEs. To validate the model we collected data from owners/managers of SMEs by using a survey. The main results from present study indicate that SMEs are ready for acceptance of e-invoicing. Pressure from customers is considered to be an important factor for e- invoicing acceptance in SMEs. Furthermore, the SMEs perceive that acceptance of e-invoicing can be beneficial, and lead to increased internal efficiency as well as impact on business processes and relationships. The innovativeness of the owner/manager was also found to influence acceptance of e-invoicing.

     

  • 36.
    Sandberg, Karl W
    et al.
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Yan, Pan
    MTO-kompetens, Sundsvall, Sweden.
    Evaluation user interface of VDU in a process control room2011In: Ergonomics for all: Celebrating PPCOE's 20 Years of Excellence / [ed] Lin, Dyi-Yih Michael, Leiden: CRC Press, 2011, p. 73-77Conference paper (Refereed)
    Abstract [en]

    Varied types of Visual Display Unit (VDU) are used in modern process control rooms. The main purpose of present study is to identify and find solutions to usability problems of VDU user interface in process control room. The usability evaluation methods were heuristic evaluation, usability test, and SUMI questionnaire. Fifteen operators participated in the study. The main result from the usability test were that the time to solve the task depends on the number of false clicks and commands, and participants experienced that user interface doesn't support in an efficient manner, too many and difficult steps must be performed. To improve the user interface of VDU we have created number of guidelines; for example; create groups of the fields, buttons, text, place the buttons in functionally way, enable the user to open multiple windows, drag and drop is a dynamic operation.

  • 37.
    Sandberg, Karl W
    et al.
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Yan, Pan
    Luleå University of Technology.
    Human Factors in Public Information Systems2009In: Human computer interaction: Concepts, methodologies, tools, and applications (Vol. 4), Information Science Reference., Information Science Reference , 2009Chapter in book (Other academic)
  • 38.
    Sandberg, Karl W
    et al.
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Öhman, Gerth
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Inventions and Innovations to Develop Small Businesses in Rural Areas2010Conference paper (Refereed)
  • 39.
    Sandberg, Karl W
    et al.
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Öhman, Gerth
    Mittuniversitetet, Institutionen för naturvetenskap, teknik och matematik.
    The Science of Innovation Processes and Success Factors2010In: The entrepreneurship - innovation - marketing interface : 3rd symposium, Cottbus / [ed] Baier, Daniel, Künzelsau: Swiridoff , 2010Conference paper (Refereed)
  • 40. Sirkemaa, Seppo
    et al.
    Anderson, Karen
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Sandberg, Karl W
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Wahlberg, Olof
    Mittuniversitetet, Institutionen för samhällsvetenskap.
    Borglund, Erik
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    The  role of information systems in information management: Exploring the challenges in information sharing2009In: Proceedings of the IADIS International Conference on ICT, Society and Human Beings / [ed] Bradley, Gunilla; Kommers, Piet, IADIS , 2009Conference paper (Refereed)
    Abstract [en]

    Information systems may be used for several purposes in an organization. They are often the basis of operations and activities. For example, information systems and technologies can be an integrated part of the production process. Information systems have also an important role in management and development of the organization. Here information, its management and sharing throughout the company have a decisive role. It may still be argued that in many cases information systems are not used in the best possible way. For example, a lot of information remains personal property even though it might be valuable when shared with colleagues. In this paper we look at the role and use of information systems in information sharing. The paper explores the challenges in sharing of information and knowledge. Technology can be used here, especially if the information can be expressed in written format. When information is more tacit, complex and based on expertise also personal interaction is important in information sharing.

  • 41.
    Sundberg, Håkan P
    et al.
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Sandberg, Karl W
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Managing Stovepiped Organisations - A Comparison of Public and Private Organisations2006In: International Journal of Public Information Systems, ISSN 1653-4360, Vol. 2, no 1, p. 39-54Article in journal (Refereed)
    Abstract [en]

    Stovepiped systems and difficulties associated with managing cross-functional boundaries are problems that are hindering the successful implementation of customercentred systems and processes within public organisations. The present study covers public organisations, and discusses and analyses the results in relation to those from a previous study in the banking sector. While problems with stovepiped systems and departments have, in general, been solved in the banking sector, the results from the interviewed public organisations confirm that the stovepipe problem is still evident and that cross-functional collaboration, processes, customer focus and integration of services and channels all require additional improvement or development. The present study concludes that the goals with the highest priority for leaders in public organisations are not those associated with customer relations and that the political level rates higher than the customers’ demands. The public organisations are following a similar path to that of the private sector, but there are differences in both the time-frame and ability to implement changes due to weaker incentives for customer related work, and additionally, a larger organisational inertia of both culture and collaboration to overcome. Similarities are found in IT organisations and projects, and in the views regarding business organisations and the necessity for an enterprise architecture.

  • 42.
    Sundberg, Håkan P
    et al.
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Sandberg, Karl W
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Towards e-government: a survey of problems in organisational processes2006In: Business Process Management Journal, ISSN 1463-7154, E-ISSN 1758-4116, Vol. 12, no 2, p. 149-161Article in journal (Refereed)
    Abstract [en]

    Purpose ? The purpose of this paper is to look at process initiatives in the Swedish social insurance administration, focusing on the problems of crossing functional boundaries, co-ordinating processes over inter-organisational boundaries and the issue of whether to aim for radical or incremental change. Design/methodology/approach ? The survey involved data collection including a study of internal documents and 16 individual personal interviews. Findings ? The organisation experiences collaboration problems when cross-functional work and processes collide with the traditional and hierarchical command and control structures. These are not easily dismantled, meaning intensive work to change the culture and break functional mind-sets. Furthermore the administration struggles with and can benefit from co-ordination of processes over the inter-organisational boundaries. Changes in the customer front-line affect the rest of the organisation and its processes. The study has shown that both functional units and support processes deep inside the organisation, like the systems development process, are affected, and that deficiencies in the underlying structure and organisation are revealed. The process efforts so far are scattered, but it may be more important for organisations to deploy process change, as a continuous strategic initiative, rather than embarking on huge radical redesign programmes. Originality/value ? Little information regarding processes and the public sector exists, and problems likely to be encountered by other public organisations are pointed out. The survey also puts light on support processes ? not only business processes ? required for e-government.

  • 43.
    Sundberg, Håkan
    et al.
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Sandberg, Karl W
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Critical Success Factors from a Social Insurance Project in Sweden2004Conference paper (Refereed)
    Abstract [en]

    After 30 years holding the same course, a new pension scheme and IT system was introduced in Sweden. It is described as one of Sweden�s largest IT projects with approx. 1 800 000 lines of code produced by the IT department of the Swedish social insurance administration. The administration uses a purchaser-contractor model for systems development where the IT department supervises the development and management of the IT facilities used by the national social insurance system. The project has been evaluated several times pointing out critical success factors for future large-scale projects. This study examines the critical success factors in relation to the purchaser-contractor model and the administration�s e-government efforts. Many factors refer to the roles in the purchaser-contractor model suggesting comprehensive views from all dimensions and communication and collaboration between the parts in the model. Another important factor is the project management. This suggests joint projects over the purchaser-contractor boundaries, uniting of overall leadership, overall planning, an operative project management, strong focus on goals and continuous follow-up. Other factors refer to the development process and it�s contents, suggesting a clarifying �baseline� after initial capturing of requirements not allowing more than regulated changes after the baseline. Special organisational structures are suggested for handling changes in requirements, for planning deliverables and for installation. Lastly, priority and support from top management was considered important. Furthermore the administration is on a path towards e-government, changing the organisation and processes in the customer front-line. A general process for management of the case workflow has been introduced, where the workflow is being managed in a general and similar way. A case management system has been developed that supports the general process. Web services for e-government will be ... (shortened)

  • 44.
    Vinberg, Stig
    et al.
    National Institute for Working Life, Sweden.
    Gelin, Gunnar
    Daphne Research.
    Sandberg, Karl W
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    ICT-development, job content and profit levels in small and medium sized enterprises2000In: Proceedings fra Nordiska Ergonomisälskapets Årskonferanse, 2000, 2000, p. 189-192Conference paper (Refereed)
  • 45.
    Vinberg, Stig
    et al.
    National Institute for Working Life, Sweden.
    Gelin, Gunnar
    National Institute for Working Life, Sweden.
    Sandberg, Karl W
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Networks, ICT level and social consequences – an integrated model for small and medium sized enterprises.2000In: Proceedings of the XIVth Triennial Congress of the International Ergonomics Association and 44th Annual Meeting of the Human Factors and Ergonomics Association, 'Ergonomics for the New Millennium', San Diego, 2000, p. 567-570Conference paper (Refereed)
    Abstract [en]

    This paper focus on conditions and relationships between factors in small and medium sized enterprises related to organizational change and information technology level using an integrated and empirically founded model. Data comes from a study of small and medium sized enterprises in the northern part of Sweden. The design combines a quasi-experimental approach with ideas on concept-driven development and network building research. Concepts and data analysis are multi-level - an individual level with leaders and co-workers in the enterprises as units, and an organizational level, with the enterprises as units. Empirical results of network activities, ICT-level, change competencies, ergonomic and psychosocial tension are presented and related to other relevant research.

  • 46.
    Vinberg, Stig
    et al.
    Mittuniversitetet, Institutionen för hälsovetenskap.
    Sandberg, Karl W
    Models for Competence and Health Development in Small Business Enterprises1999In: Proceedings 10th Year Anniversary MSc Ergonomics Conference, 1999, p. 178-184Conference paper (Refereed)
  • 47.
    Vinberg, Stig
    et al.
    Mittuniversitetet, Institutionen för hälsovetenskap.
    Sandberg, Karl W
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Hydén, Katarina
    Schönbäck, Catharina
    Förbättringsprocesser: vägar till arbetsglädje, hälsa och effektivitet2006Book (Other academic)
  • 48.
    Wahlberg, Olof
    et al.
    Mittuniversitetet, Institutionen för samhällsvetenskap.
    Sandberg, Karl W
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Mobilising local entrepreneurship - experiences from a destination development2005In: The entrepreneurship - innovation - marketing interface : proceedings of the symposium, Karlsruhe, Künzelsau: Swiridoff , 2005, p. 524-Conference paper (Refereed)
  • 49.
    Wahlberg, Olof
    et al.
    Mittuniversitetet, Institutionen för samhällsvetenskap.
    Sandberg, Karl W
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Strandberg, Christer
    Mittuniversitetet, Institutionen för samhällsvetenskap.
    Anderson, Karen
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Sirkemaa, Seppo
    Borglund, Erik
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    How a medium sized small enterprise uses ICT based marketing tools in its customer relationship management2009In: , 2009Conference paper (Refereed)
  • 50.
    Wahlberg, Olof
    et al.
    Mittuniversitetet, Institutionen för samhällsvetenskap.
    Strandberg, Christer
    Mittuniversitetet, Institutionen för samhällsvetenskap.
    Sandberg, Karl W
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Anderson, Karen
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    Sirkemaa, Seppo
    Turku University.
    Borglund, Erik A.M
    Mittuniversitetet, Institutionen för informationsteknologi och medier.
    How a Medium Sized Enterprise Applies the CRM Approach in its Marketing2009In: Proceedings of the 3rd European Conference on Information Management and Evaluation / [ed] Remenyi, D; Ljungberg, Jan; Grundén, Kerstin, Academic Conferences Limited , 2009, p. 448-459Conference paper (Refereed)
    Abstract [en]

    The purpose is to describe how a medium sized enterprise with an international scope, positive economic development, and relatively high ICT maturity applies the CRM approach in its marketing. Medium sized enterprises with these features are assumed to be role models for smaller enterprises, and in particular for smaller enterprises with growth ambitions. This case study is based on structured interviews conducted with the CEO and the manager responsible for IT and IS development in the enterprise. The findings show that the enterprise endorses a customer-oriented business strategy, supported by fairly simple information gathering and analysing methods; that the dependency on agents and dealers is a problem in an CRM perspective; and that the development of the Web offers new possibilities for CRM practices and policies.

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