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Publications (10 of 31) Show all publications
Heldt Cassel, S., Thulemark, M. & Duncan, T. (2025). Embodied intersectionality at work in hotel housekeeping in Sweden. Gender, Place and Culture: A Journal of Feminist Geography, 1-18
Open this publication in new window or tab >>Embodied intersectionality at work in hotel housekeeping in Sweden
2025 (English)In: Gender, Place and Culture: A Journal of Feminist Geography, ISSN 0966-369X, E-ISSN 1360-0524, p. 1-18Article in journal (Refereed) Epub ahead of print
Abstract [en]

This paper examines the experiences of hotel housekeepers inSweden, focusing on how their embodied identities, shaped byfactors like gender, race, and migration background, influence andare influenced by their work. Placing the body at the centre of ourresearch, we explore how embodied intersectionality is situatedand contextually produced as lived experience in hotel workplaces.The way in which intersectional power dimensions are played outand performed is closely interconnected to bodies and the embod-iment of roles, duties, identities and expectations inherent in theoccupational context of the workplace. Through working partici-pant observation, we explore the daily routines and bodilydemands of housekeeping work, a low-status, feminised occupa-tion predominantly filled by women and migrants. Our paperemphasises how embodied intersectionality operates within theworkplace, revealing power dynamics, challenges, and subtle formsof resistance enacted by the workers. Our analysis illustrates thatthe ways in which hotel housekeeping work is carried out isshaped by expectations on what it means to be a housekeeper asmuch as it is by wider intersectional factors and embodied identi-ties. We conclude by advocating for a greater emphasis on theworking body in workplace studies to understand the nuancedrealities of such marginalised labourers.

Keywords
Intersectionality; embodied labour; working participantobservation; hotelhousekeeping; bodies; Sweden
National Category
Human Geography
Research subject
Research Centres, Centre for Tourism and Leisure Research (CeTLeR)
Identifiers
urn:nbn:se:du-51911 (URN)10.1080/0966369X.2025.2589745 (DOI)001623308100001 ()2-s2.0-105022933286 (Scopus ID)
Projects
Värdighet och anständighet på jobbet - den sällan sedda hotellstäderskan
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, 2021-01186
Available from: 2025-11-27 Created: 2025-11-27 Last updated: 2026-03-04Bibliographically approved
Thulemark, M., Heldt-Cassel, S. & Duncan, T. (2025). It takes a team to participate - Refining working participant observations through multiple researchers. Area (London 1969), 57(3), Article ID e70012.
Open this publication in new window or tab >>It takes a team to participate - Refining working participant observations through multiple researchers
2025 (English)In: Area (London 1969), ISSN 0004-0894, E-ISSN 1475-4762, Vol. 57, no 3, article id e70012Article in journal (Refereed) Published
Abstract [en]

This paper explores the collaborative methodology of conducting working participant observation in a team setting to study the experiences of hotel housekeepers in Sweden. It aims to refine and extend the method of working participant observation by highlighting the benefits of a team approach to intensive ethnographic fieldwork. Drawing on critiques of 'traditional' geographical methods that rely heavily on interviews, the researchers immersed themselves in the physical labour of housekeeping alongside housekeepers, engaging their own bodies as research instruments. The research team navigated the complexities of embodied labour, reflecting on how their own identities (gender, age, nationality) influenced interactions and observations. The study emphasises the importance of collective reflection and dialogue between researchers, who debriefed each other daily, transforming individual experiences into shared analytical insights. Taking this approach challenges methodological conservatism by integrating feminist and intersectional perspectives and demonstrates how working participant observation can provide deeper understandings of workplace hierarchies, bodily labour, and power dynamics. By focusing on the bodily presence of both researchers and workers, the study highlights the unique insights gained through participatory, team-based ethnographic research in service work.

Keywords
collaborative methodology, embodied labour, hotel housekeeping, Sweden, team approach, working participant observation
National Category
Work Sciences Human Geography
Research subject
Research Centres, Centre for Tourism and Leisure Research (CeTLeR)
Identifiers
urn:nbn:se:du-50451 (URN)10.1111/area.70012 (DOI)001453651400001 ()2-s2.0-105001539009 (Scopus ID)
Available from: 2025-04-10 Created: 2025-04-10 Last updated: 2025-12-10Bibliographically approved
Thulemark, M., Heldt Cassel, S. & Duncan, T. (2025). You fold the robes to perfection! A story from doing working participant observation. Qualitative Research, 25(3), 783-790
Open this publication in new window or tab >>You fold the robes to perfection! A story from doing working participant observation
2025 (English)In: Qualitative Research, ISSN 1468-7941, E-ISSN 1741-3109, Vol. 25, no 3, p. 783-790Article in journal (Refereed) Published
Abstract [en]

This note tells a story of working participant observation. It shares a narrative of how working as a housekeeper, as part of a project about dignity and decent work, opened up the researchers to stories beyond the work tasks. The note weaves a tale around one particular worker, and highlights how as researchers, being embedded, and embodied within their research allowed for insights and reflections that a "common" interview would not have gained. It highlighted the positives and tensions of being "in between" an insider and an outsider as a researcher. The note concludes with a reminder or perhaps a caution that we are all, bodies, minds, our "selves," part of the research process and the necessity to be reflexive, thoughtful, and engaged with our research remains essential as we look to expand how we gain knowledge into (service) work and employment.

Keywords
working participant observation, ethnography, housekeeping, hotels, embodied research
National Category
Ethnology
Research subject
Research Centres, Centre for Tourism and Leisure Research (CeTLeR)
Identifiers
urn:nbn:se:du-49546 (URN)10.1177/14687941241277743 (DOI)001326602800001 ()2-s2.0-85205728496 (Scopus ID)
Available from: 2024-10-23 Created: 2024-10-23 Last updated: 2025-12-10Bibliographically approved
Thulemark, M., Heldt Cassel, S. & Duncan, T. (2024). Sustainable hospitality workforce: a study of decency and dignity in hotel housekeeping​​. In: GSTC2024 Global Conference at Royal Djurgården, Stockholm, Sweden, April 23rd to 26th 2024.: . Paper presented at GSTC2024 Global Conference at Royal Djurgården, Stockholm, Sweden, April 23rd to 26th 2024..
Open this publication in new window or tab >>Sustainable hospitality workforce: a study of decency and dignity in hotel housekeeping​​
2024 (English)In: GSTC2024 Global Conference at Royal Djurgården, Stockholm, Sweden, April 23rd to 26th 2024., 2024Conference paper, Oral presentation only (Other academic)
National Category
Human Geography
Research subject
Research Centres, Centre for Tourism and Leisure Research (CeTLeR)
Identifiers
urn:nbn:se:du-49807 (URN)
Conference
GSTC2024 Global Conference at Royal Djurgården, Stockholm, Sweden, April 23rd to 26th 2024.
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare
Available from: 2024-12-11 Created: 2024-12-11 Last updated: 2025-11-24Bibliographically approved
Rossi, E., Thulemark, M. & Duncan, T. (2024). The 'CSR facade' of the hospitality industry: The importance of social responsibility in fighting sex trafficking and illegal sex purchases in hotels. Hospitality & Society, 14(1), 69-92
Open this publication in new window or tab >>The 'CSR facade' of the hospitality industry: The importance of social responsibility in fighting sex trafficking and illegal sex purchases in hotels
2024 (English)In: Hospitality & Society, ISSN 2042-7913, E-ISSN 2042-7921, Vol. 14, no 1, p. 69-92Article in journal (Refereed) Published
Abstract [en]

Hotels are often regarded as (un)wittingly complicit in terms of sex traffickers using their facilities for illegal sex purchases. This article examines chain employees' experiences of individual social responsibility (ISR) and corporate social responsibility (CSR) in the interaction between hotels and three stakeholder groups (online booking channels; governmental and non -governmental organizations; and nearby hotels) in the fight against sex trafficking and illegal sex purchases. Employee perspectives were gathered through semi -structured interviews in Sweden and the Netherlands, two countries with distinctive prostitution legislation. The findings highlight that the hotel employees found tensions between ISR and CSR and the relationship with the external stakeholders challenging. What became apparent was that CSR is often a facade used to report back positive results to external stakeholders rather than CSR and ISR playing a proactive role in fighting sex trafficking and illegal sexual purchases. We conclude by arguing for the necessity to better understand the relationships between ISR and CSR within the hospitality industry and suggesting that there remains a need for better understandings of how CSR can work across industry stakeholders and within academic research in order to ensure actionable outcomes that make a difference.

Place, publisher, year, edition, pages
Intellect Ltd., 2024
Keywords
corporate social, responsibility, individual social, human trafficking, hospitality workers, Sweden the Netherlands
National Category
Peace and Conflict Studies Other Social Sciences not elsewhere specified
Research subject
Research Centres, Centre for Tourism and Leisure Research (CeTLeR)
Identifiers
urn:nbn:se:du-48793 (URN)10.1386/hosp_00075_1 (DOI)001232095600002 ()2-s2.0-85194960148 (Scopus ID)
Available from: 2024-07-29 Created: 2024-07-29 Last updated: 2025-11-26Bibliographically approved
Thulemark, M., Duncan, T. & Heldt Cassel, S. (2024). The moorings in hotel housekeeping: a study on (im)mobility among housekeepers in Sweden. In: 35th International Geographical Congress 2024. 25-30 August 2024, Dublin, Irland: . Paper presented at 35th International Geographical Congress 2024. 25-30 August 2024, Dublin, Irland.
Open this publication in new window or tab >>The moorings in hotel housekeeping: a study on (im)mobility among housekeepers in Sweden
2024 (English)In: 35th International Geographical Congress 2024. 25-30 August 2024, Dublin, Irland, 2024Conference paper, Oral presentation with published abstract (Refereed)
National Category
Human Geography
Research subject
Research Centres, Centre for Tourism and Leisure Research (CeTLeR)
Identifiers
urn:nbn:se:du-49805 (URN)
Conference
35th International Geographical Congress 2024. 25-30 August 2024, Dublin, Irland
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare
Available from: 2024-12-11 Created: 2024-12-11 Last updated: 2025-11-24Bibliographically approved
Thulemark, M. & Duncan, T. (2024). Tourism and (Im)mobilities: During and post-Pandemic (2ed.). In: Julie Wilson; Dieter Müller (Ed.), The Routledge Handbook of Tourism Geographies: . Routledge
Open this publication in new window or tab >>Tourism and (Im)mobilities: During and post-Pandemic
2024 (English)In: The Routledge Handbook of Tourism Geographies / [ed] Julie Wilson; Dieter Müller, Routledge, 2024, 2Chapter in book (Refereed)
Abstract [en]

This chapter moves beyond explaining the relationship between tourism and mobility to describe how changing patterns of (im)mobility, caused by the COVID-19 pandemic, altered the tourism system. The chapter gives two examples of how corporeal mobility changed, and how this shift affected ‘us’, ‘others’ and nature. A first example discusses the growing demand for (food) delivery services as a way to experience leisure through food that came about due to the enforced immobility of lockdowns and social distancing, while at the same time mobilising precarious groups of workers. This was a development that made it possible for ‘us’ to explore and experience the world while remaining ‘safely’ at home. The second example highlights how (domestic) tourism with an outdoor focus was growing and both anthropause and ‘post-anthropause’ tourism (referring to the time after lockdowns) utilised nature for touristic purposes. This increase in nature-based leisure activities and mobility in nature led to ever-growing problems of overtourism in sensitive nature areas. Through these two examples, the chapter concludes with thoughts on how ‘another mobilities turn’ can be foreseen in the wake of the pandemic.

Place, publisher, year, edition, pages
Routledge, 2024 Edition: 2
National Category
Human Geography
Research subject
Research Centres, Centre for Tourism and Leisure Research (CeTLeR)
Identifiers
urn:nbn:se:du-49809 (URN)9781003286301 (ISBN)
Available from: 2024-12-11 Created: 2024-12-11 Last updated: 2025-11-24Bibliographically approved
Thulemark, M., Duncan, T. & Heldt Cassel, S. (2024). Towards Sustainable Tourism Methodologies: Collaborative Insights from Swedish Hotel Housekeeping Research and Beyond. In: IGU Commission on Tourism, Leisure and Global Change. 35th IGC Pre-Meeting, Galway, Ireland: Just Transitions and Transformations in Tourism, August 22-24 2024: . Paper presented at IGU Commission on Tourism, Leisure and Global Change. 35th IGC Pre-Meeting, Galway, Ireland: Just Transitions and Transformations in Tourism, August 22-24 2024.
Open this publication in new window or tab >>Towards Sustainable Tourism Methodologies: Collaborative Insights from Swedish Hotel Housekeeping Research and Beyond
2024 (English)In: IGU Commission on Tourism, Leisure and Global Change. 35th IGC Pre-Meeting, Galway, Ireland: Just Transitions and Transformations in Tourism, August 22-24 2024, 2024Conference paper, Oral presentation only (Refereed)
National Category
Human Geography
Research subject
Research Centres, Centre for Tourism and Leisure Research (CeTLeR)
Identifiers
urn:nbn:se:du-49806 (URN)
Conference
IGU Commission on Tourism, Leisure and Global Change. 35th IGC Pre-Meeting, Galway, Ireland: Just Transitions and Transformations in Tourism, August 22-24 2024
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare
Available from: 2024-12-11 Created: 2024-12-11 Last updated: 2025-11-24Bibliographically approved
Rossi, E., Thulemark, M. & Duncan, T. (2023). Employee perspectives on sex trafficking in Swedish chain hotels. Anatolia: An International Journal of Tourism and Hospitality Research, 34(1), 45-58
Open this publication in new window or tab >>Employee perspectives on sex trafficking in Swedish chain hotels
2023 (English)In: Anatolia: An International Journal of Tourism and Hospitality Research, ISSN 1303-2917, E-ISSN 2156-6909, Vol. 34, no 1, p. 45-58Article in journal (Refereed) Published
Abstract [en]

This paper investigates chain hotel employees in Sweden and their ability to work against sex trafficking. Using ten semi-structured interviews, the research asks questions about employee's relationships with external stakeholders (the police, booking channels, non-profit organizations, and competitors) and macroenvironmental factors (political and legal factors, economic, socio-cultural and health). The findings highlight that lack of communication, cooperation and autonomy hinder chain hotel employee's ability to recognize and prevent sex trafficking. The paper concludes by emphasizing the need for better interdisciplinary engagement to help eliminate sex trafficking within the tourism and hospitality industries and reiterates the call for actionable outcomes that empower chain hotel employees to work with external stakeholders to find viable solutions to help stop sex trafficking.

Keywords
Sex trafficking, chain hotels, external stakeholders, macroenvironmental factors, Sweden
National Category
Human Geography
Research subject
Research Centres, Centre for Tourism and Leisure Research (CeTLeR)
Identifiers
urn:nbn:se:du-42878 (URN)10.1080/13032917.2023.2129723 (DOI)000865353000001 ()2-s2.0-85139670597 (Scopus ID)
Available from: 2022-10-24 Created: 2022-10-24 Last updated: 2025-11-26Bibliographically approved
Shebanova, E., Duncan, T. & Franch, D. B. (2023). Personal crisis as a catalyser in a Movement Continuum of tourism lifestyle mobilities. Tourism Geographies, 25(7), 1797-1817
Open this publication in new window or tab >>Personal crisis as a catalyser in a Movement Continuum of tourism lifestyle mobilities
2023 (English)In: Tourism Geographies, ISSN 1461-6688, E-ISSN 1470-1340, Vol. 25, no 7, p. 1797-1817Article in journal (Refereed) Published
Abstract [en]

Various professional, economic, and personal reasons underpin current migration flows. This article integrated the concepts of lifestyle travelling and lifestyle migration by bringing the tourism-migration nexus to the fore to analyse lifestyle issues of individuals that impact their decisions to be mobile. Sixteen in-depth semi-structured interviews with young Russian migrants, a ‘modern’ population with different perspectives about opportunities to travel and migrate than their USSR predecessors, were conducted with a focus on their life experiences, mobility ‘careers’ and starting points of migration. Thematic analysis and iterative engagement with data led to the creation of the Movement Continuum. This Movement Continuum connects different stages of movement ranging from the first trip, long-term travelling, permanent migration, and the final decision to settle down. The paper suggests the continued need for a better understanding of the importance of lifestyle in mobility and migration journeys. It identifies those moments of crisis in the mobility and migration journey that affect an individual’s intentions to stay on the move and/or to migrate. The findings complement discourses around the role of personal crisis in migration, mobilities, and tourism and highlight the necessity for further research regarding the better exploration of the relationship between lifestyle travel and lifestyle migration in tourism geographies. © 2023 Informa UK Limited, trading as Taylor & Francis Group.

Place, publisher, year, edition, pages
Routledge, 2023
Keywords
Lifestyle, migration, mobilities, Movement Continuum, Russia, tourism
National Category
Human Geography
Research subject
Research Centres, Centre for Tourism and Leisure Research (CeTLeR)
Identifiers
urn:nbn:se:du-47618 (URN)10.1080/14616688.2023.2290660 (DOI)001125456700001 ()2-s2.0-85179677649 (Scopus ID)
Available from: 2024-01-02 Created: 2024-01-02 Last updated: 2025-11-26Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0003-1845-7001

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