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Internal brand management in the public sector: the effects of internal communication, organizational practices, and PSM on employees’ brand perceptions
Högskolan Dalarna, Institutionen för kultur och samhälle, Företagsekonomi.ORCID-id: 0000-0003-0685-5360
2022 (engelsk)Inngår i: Public Management Review, ISSN 1471-9037, E-ISSN 1471-9045, Vol. 24, nr 3, s. 442-465Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

Challenged by demanding contextual conditions, public sector organizations struggle to succeed in internal branding. The purpose of this study is to investigate the effects of value congruence in internal communication and positive organizational practices on employees? brand perceptions. The study examines the impact of PSM on these variables. The results of a survey demonstrate the importance of value congruence and positive organizational practices for facilitating employees? brand identification, brand pride, and brand commitment. The findings show that PSM directly impacts employees? opinions about value congruence and positive organizational practices, and indirectly influences their affective responses to the organizational brand.

sted, utgiver, år, opplag, sider
2022. Vol. 24, nr 3, s. 442-465
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URN: urn:nbn:se:du-35293DOI: 10.1080/14719037.2020.1834607ISI: 000583424100001Scopus ID: 2-s2.0-85094561841OAI: oai:DiVA.org:du-35293DiVA, id: diva2:1484525
Tilgjengelig fra: 2020-10-29 Laget: 2020-10-29 Sist oppdatert: 2025-10-09bibliografisk kontrollert

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