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Internal brand management in the public sector: the effects of internal communication, organizational practices, and PSM on employees’ brand perceptions
Dalarna University, School of Culture and Society, Business Administration and Management.ORCID iD: 0000-0003-0685-5360
2022 (English)In: Public Management Review, ISSN 1471-9037, E-ISSN 1471-9045, Vol. 24, no 3, p. 442-465Article in journal (Refereed) Published
Abstract [en]

Challenged by demanding contextual conditions, public sector organizations struggle to succeed in internal branding. The purpose of this study is to investigate the effects of value congruence in internal communication and positive organizational practices on employees? brand perceptions. The study examines the impact of PSM on these variables. The results of a survey demonstrate the importance of value congruence and positive organizational practices for facilitating employees? brand identification, brand pride, and brand commitment. The findings show that PSM directly impacts employees? opinions about value congruence and positive organizational practices, and indirectly influences their affective responses to the organizational brand.

Place, publisher, year, edition, pages
2022. Vol. 24, no 3, p. 442-465
National Category
Business Administration
Identifiers
URN: urn:nbn:se:du-35293DOI: 10.1080/14719037.2020.1834607ISI: 000583424100001Scopus ID: 2-s2.0-85094561841OAI: oai:DiVA.org:du-35293DiVA, id: diva2:1484525
Available from: 2020-10-29 Created: 2020-10-29 Last updated: 2025-10-09Bibliographically approved

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Hultén, Peter

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • chicago-author-date
  • chicago-note-bibliography
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf