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Purpose: The purpose of this study is to explore how employees apprehend leadership qualities to develop an effective, cohesive and communicative workgroup in the hybrid environment. By using the employee’s perspective, it will help us to elucidate what a successful leader is in the hybrid environment.

Method: We have conducted a case study with a qualitative and abductive approach. The empirical data has been collected through semi-structured interviews with eight different employees who work in a company's customer service and works or has worked in a hybridenvironment. Empirical data has also been collected by using the company's internal documents. To examine the collected empirical data, a thematic analysis has been used.

Conclusion: This study indicates that the leader of a hybrid workgroup seems to need functional qualities to integrate several areas while the relational ties it together in a different way. One of the studies' conclusions is that employees perceive different components in each area that are important to elaborate efficiency, cohesion and communication in the hybrid environment, and to do this the study shows that different leadership qualities are important. Another conclusion in the study is that the leadership quality to organize will manage the three areas simultaneously and can in theory be seen as the most important to possess for a successful leader in the hybrid environment. The study also empirical indicates that the leadership qualities of being socially competent, responsive, plainness and determined which only handles two areas simultaneously are important for a leader to be considered successfulin a hybrid environment. The conclusion shows that the leader doesn't always have to develop the three areas simultaneously to be perceived as successful.