The print- and mailroom at Gefle Dagblad (GD-tyck) is handling an increasing amount of commercial jobs along with the newspaper production. Investments have above all been done in the mailroom to be able to offer commercial costumers a higher degree of finishing and there are plans to expand further in the commercial market. GD-tryck is of the opinion that they need to secure the quality of their production to be able to do such expansion, which is the reason why a quality system of some kind may be appropriate. However there are no plans to certify such a quality system according to ISO 9001:2000. In this exam report the present methods of working have been analysed from a quality perspective. Suggestions on how GD-tryck should be working with quality development is presented in the fields where shortage of quality has been discovered. The suggestions taken together do not form a quality system but can be looked at as ideas of approach to quality fields that have to be developed if a working quality system shall be accomplished. Many of the quality fields that have been discussed do not have anything to do with technical quality directly but are in some degree requirements for a working quality system. It also feels urgent to illustrate these fields in this exam report when most people at GD seems to place quality as identical with technical quality. Technical quality is also a quality field where GD-tryck has few concrete problems today and they already produce printed matters of a high quality. Afact that might make it difficult to adopt a quality system as the benefits of such a system is not obvious.